FAQs – SexyLoveDolls

Frequently Asked Questions

Order Information

Is SexyLoveDolls.com Legit and Trustworthy?

Yes,SexyLoveDolls sotre is legit.SexyLoveDolls is a new high-quality, and professional doll store.We highly value customer satisfaction and have extremely strict standards for quality.

How should I choose a sex doll?

In our selection, we offer a variety of TPE and silicone dolls. You can filter by your preferred height and body type, and customize details such as skin color, hairstyle, eye color, body heating, moaning sounds, and more.

Why choose SexyLoveDolls?

SexyLoveDolls is a professional international sex doll store. We have partnered with numerous well-known doll manufacturers to ensure that all the dolls sold on our website are 100% authentic. Our professional team operates with care, offering you passionate and expert concierge-style service.

We strive to offer affordable yet high-quality sex dolls. All the sex dolls we sell are made from medical-grade TPE and silicone materials. While fulfilling your sexual fantasies, we also prioritize your health and safety.

Will I receive a free gift?

We will include some free gifts with your order if you purchase a sex doll from Sexylovedolls.You may receive items such as lingerie, a comb, a vaginal douche, or others.

The contents of the gifts are not fixed and may change. The specific gifts will depend on what you receive.

What is the order process?

1.Select and customize your favorite sex doll.
You can ask us any questions at any time here.

2.Payment Methods
We provide the following payment methods for your doll.

Paypal

3.Doll Production
It usually takes 3-4 weeks, depending on the brand you choose.

4.Confirmation
Before shipping, we will show you the photos of your doll for confirmation.

5.Shipping and Customs
We will send the tracking number to your email a few days after the shipment has been dispatched.Delivery takes 1-2 weeks. In some countries/regions, import taxes may be required upon delivery, typically ranging from $100 to $200 or more, depending on the doll you choose. You will be responsible for any import taxes and fees.

6.Delivery and Review

When you receive your sex doll, it is important to properly maintain it during use and handling. Learn more about cleaning and maintaining your sex doll here! If your sex doll has any defects upon arrival and has not been used in any way, you can notify us within 24 hours of receiving the doll, and we will arrange for a return. Read our return policy here. If you are satisfied with our services and products, please send us your feedback.

Payment Information

How to use promo and coupon codes？

When we launch a promotion, you can apply the promo code to your order. Simply copy and paste the promo code into the input box to adjust the order total.

How can I pay?

SexyLoveDolls offers PayPal as a payment method.

Is my online payment and personal information secure?

We take your privacy and payment security very seriously.Our website uses SSL encryption and PayPal for additional security. You can shop with confidence.

Can I change or cancel my order?

Of course! If you wish to cancel your order, please send your cancellation request to our email as soon as possible. The following cancellation fees will apply based on the timing of your notification.

Within 4 hours of payment: Full refund
Within 8 hours of payment: 95% refund
Within 24 hours of payment: 80% refund

Custom doll orders cannot be canceled at any time. For dolls made to your specifications, we are unable to offer a refund, as once the order is generated, we immediately begin production based on your requirements to ensure you receive your doll as soon as possible.

Click here to read Cancellation & Return Policy

SHIPPING Information

In which country are you based, and where do you ship from?

We have an office in China, where all the sex dolls are manufactured, and initial orders are shipped from there. Additionally, we have warehouses in various regions to store customized sex dolls, allowing for fast shipping to meet the needs of customers who require quicker delivery times.

How long will it take to receive the doll after placing an order?

Delivery times vary depending on the brand of the doll. To ensure the quality and realistic appearance, it usually takes 3-4 weeks to manufacture and 1-2 weeks for shipping. We do our best to ship as early as possible.

Which shipping company do you use?

We do not have a specific shipping company at the moment, but you can inquire with us at any time.

What is the shipping cost?

We offer free shipping, but carriers may charge additional fees for certain remote areas. Customs duties and taxes are controlled by customs and may vary depending on your country/region. The buyer is responsible for import taxes and fees.

Which countries doyou ship to?

We ship to all countries, except for Pakistan, Thailand, UAE, and India, where sex toys are classified as illegal.

How can I get my tracking number?

Once your doll is ready for shipment, we will promptly send the tracking number to your email.

SEXDOLL Information

Is the dolls safe to use?

Yes, our dolls are safe to use.The materials used in the production of our dolls are safe, non-toxic, and harmless to the human body.You can use them with confidence.

If I am not satisfied with the doll I received, can I get a refund?

Of course! Customer satisfaction is very important to us, and we offer a refund guarantee for all customers. If the doll you received is defective and has not been used in any way, as long as you notify us within 24 hours, we can arrange a return for you. However, we do not cover the return shipping costs.

What is the difference between TPE and silicone?

Material Characteristics:
- TPE (Thermoplastic Elastomer): TPE is a soft, flexible material with a skin-like feel and good elasticity, making it ideal for creating highly realistic sex dolls. It can be heated and has good stretchability.
- Silicone: Silicone is firmer and more durable. It has a finer, more delicate skin-like texture. Silicone is resistant to high temperatures and chemicals, making it more long-lasting.
Durability:
- TPE: TPE is softer and more prone to wear and tear but offers a more lifelike feel, providing greater comfort during use.
- Silicone: Silicone is more durable, with better resistance to compression and tearing. It has a longer lifespan and is suitable for long-term use.
Cleaning and Maintenance:
- TPE: TPE requires regular cleaning, should be kept out of direct sunlight, and is more susceptible to scratches.
- Silicone: Silicone is easier to clean and maintain, and is less affected by external environmental factors.
Price:
- TPE: TPE is more affordable, making dolls made from this material less expensive.
- Silicone: Silicone dolls are more expensive due to higher production costs associated with the material.
Comfort:
- TPE: Due to its softness, TPE dolls offer better comfort and a more lifelike feel, resembling human skin.
- Silicone: While firmer, silicone dolls still have an incredibly realistic feel, particularly in terms of texture and durability.

In summary, TPE focuses on comfort and affordability, while silicone emphasizes durability, fine texture, and long-term use stability.

What is the lifespan of a sex doll?

The lifespan of a sex doll depends on the material, frequency of use, and how well it is maintained. Generally, the following factors affect its lifespan:

Material: Most sex dolls are made from TPE (Thermoplastic Elastomer) or silicone. Silicone dolls are more durable, typically lasting 5 to 10 years, while TPE dolls usually last around 3 to 5 years.
Frequency of Use: Frequent use can accelerate wear and tear, especially in areas like the mouth, vagina, and anus. If used often without proper care, the lifespan may be shorter.
Maintenance: Regular cleaning and proper storage are crucial. After each use, cleaning the doll, ensuring it is dry, and avoiding prolonged exposure to sunlight or high temperatures can help extend its life.
Storage Conditions: Proper storage is important—avoid folding or placing heavy pressure on the doll. It’s best to store it in a natural position to prevent material deformation.

The information above is a conservative estimate. Overall, with proper care, the lifespan of a sex doll can be extended.

How to clean a SexDoll？

To maintain the cleanliness of your sex doll and prevent bacterial growth, we recommend thoroughly cleaning it every 2-4weeks. Depending on your usage, you may want to increase the cleaning frequency.

Use antibacterial soap mixed with clean, lukewarm water, and gently massage the doll’s skin with your hands or lightly pat it with a soft sponge. When cleaning the doll, avoid getting the neck and head too wet or submerged in water, as this can cause any metal parts to rust. If any metal parts accidentally get wet, be sure to dry them immediately to prevent rust.You can shower or bathe your sex doll just like a real person.

Click here to read Sex Doll Cleaning&Maintenance Guide.